TERMS AND CONDITIONS YourPneumaMatters.com

These terms and conditions provide you with information about the terms of agreement (other than price) between you as customer and us as seller, in relation to the sale and purchase of items identified in the invoice. These terms and conditions apply to sales through our online platforms, telephone orders and email.

It is important that you read and understand these terms and conditions before purchasing any items from us. Please note that by purchasing any items from us you agree to be bound by the terms and conditions set out below.

COACHING/THERAPY AGREEMENT

SESSIONS

Individual sessions last 60 minutes.

The number of sessions may vary and will be agreed between coach and client.

CANCELLATION

Please provide 48 hours’ notice of any cancellation, otherwise the full fee is due

If you miss two consecutive sessions without prior notice, our agreement will be reviewed.

CONFIDENTIALITY

All the sessions are confidential between coach and client. There are some factors of which the client should be aware:

All coaches/therapists work with a medical cover. They may at times need to contact the client’s GP or other professional involved. If there are reasonable grounds to believe that you might be at risk of harming yourself or others, I would consider extending the bounds of the confidentiality agreement to include appropriate support.

There are some legal limits to confidentiality such as Prevention of Terrorism and Drug Trafficking Acts.

In a court of law, a therapist/coach may be required to answer questions about a client.

It would be normal to make every effort to discuss such issues with clients before taking any taking any action.

DRUG/ALCOHOL USE

If you are under the influence of non-prescribed drugs or alcohol on the day of your appointment, I will be unable to offer you a session.

RECORDS

All written case notes will be kept safely, separate from names and contact details.

ENDING THERAPY

If possible, a minimum of two weeks’ notice should be given to end the work. The aim is to provide a period of time to resolve any unfinished issues and end the sessions safely.

If for some reason you are unable to attend further sessions, I ask that you contact me to communicate this so that we have a shared understanding about the ending.

ETHICS AND PROFESSIONAL PRACTICE

YourPneumaMatters Ltd and I, Elena Eleftheriadou, abide by the National Occupational Standards (NOS), the British Psychological Society (BPS), the European Mentoring and Coaching Council (EMCC UK & EMCC Global) Code of Professional Conduct, the International Association of Neurolinguistic Programming and Coaching (IANLPC) and AC GLOBAL CODE OF ETHICS.

TERMS AND CONDITIONS

These Terms and Conditions are here to provide you with clear, supportive information about the agreement between you (the customer) and us (the seller), relating to the sale and delivery of the items listed in your invoice. These terms apply to purchases made through our website, over the phone, or via email.

We encourage you to take a moment to read and understand these terms before making a purchase. By completing a purchase with us, you agree to be bound by the terms set out below.

Overview

1.1 These terms apply to any handouts or digital resources purchased from YourPneumaMatters Ltd.

1.2 Should we need to contact you, we’ll do so via phone, email or post, using the contact information you provide at the time of your order.

Interpretation of Terms

2.1 In these Terms and Conditions:

‘Authentic’ refers to a genuine item, as described, rather than a replica or imitation.
‘Business Day’ means any weekday that is not a public holiday.
‘Conditions’ refers to the terms of sale outlined in this document.
‘Contract’ refers to the agreement between us for the sale and purchase of handouts or digital resources.
‘Force Majeure Event’ includes unforeseen events beyond our control, such as extreme weather, travel disruption, or other such interruptions.
‘Items’ means the handouts or digital resources we provide.
‘Purchase Price’ is the agreed cost of the items, including any applicable VAT or other fees.
‘We’ or ‘Us’ means YourPneumaMatters Ltd or any of its partners.
‘Writing’ includes letters, emails, SMS or fax.
‘You’ means the individual purchasing the handouts or resources.

2.2 Any legal references are intended to reflect the current legislation at the time of agreement.

2.3 Headings are included for convenience and do not affect interpretation.

Basis of Sale

3.1 These Conditions exclusively govern the Contract and override any other terms you may seek to apply.

3.2 Any order placed is considered an offer by you to purchase under these terms.

3.3 Changes to these terms are only valid if agreed in writing by us.

3.4 Any comments made by staff or agents are only binding if confirmed in writing.

3.5 We reserve the right to correct any clerical or typographical errors without liability.

3.6 The Contract becomes valid once you sign the agreement sent via email, post or digital message.

Terms of Payment

4.1 The price of the items will be the amount agreed and shown on your invoice.

4.2 Unless otherwise specified, our prices are based on online delivery. Any alternative arrangement may involve additional charges.

4.3 Full payment, excluding any deposit, must be made within 7 days of the invoice date unless stated otherwise. We kindly note that access to handouts or digital materials will begin only once payment has been received in accordance with the agreed payment schedule. Receipts are available on request.

4.4 If full payment is not made on time, we may:

Cancel the contract and revoke access to the handouts;
Allocate payments at our discretion to any outstanding balances;
Apply interest on overdue amounts at 8% above Starling Bank’s base rate, calculated monthly.

4.5 Instalment options may be available, but must be agreed in advance of signing the purchase agreement.

4.5.1 If any insolvency proceedings occur before full payment is made, we may cancel your access to the materials and terminate the agreement.

4.6 When purchasing our digital handouts or resources, you may receive content in written, audio or video format. This content is for your personal use only and must not be copied or shared.

4.7 You agree not to sell, alter or distribute any of our content without prior written consent.

4.8 All purchases must be made in British Pounds (GBP). We are not responsible for any currency exchange costs when buying from outside the UK.

We reserve the right to suspend or revoke access if these terms are not followed.

Warranties and Liabilities

5.1 Your rights under consumer protection law, including under the Consumer Contracts Regulations 2013, remain fully protected.

5.2 Except in cases of death or injury caused by our negligence, we are not liable for indirect losses (such as loss of profits or data) arising from the use or delivery of our handouts or digital content.

Refund Policy

6.1 Due to the nature of our digital handouts and content delivery, purchases are non-refundable, whether paid in full or through an instalment plan. We kindly note that a change of mind does not constitute a valid reason for a refund.

6.2 Should you feel the need to request a refund, please contact us in writing at info@yourpneumamatters.com. Where refunds are considered at our discretion, we reserve the right to charge an administrative fee.

6.3 All refund requests must be submitted in writing.

6.4 If payment was made in a currency other than GBP, any conversion or bank fees are the responsibility of the customer.

6.5 By purchasing from our website or platforms, you also agree to our Privacy Policy.

6.6 We do not offer refunds once access to handouts or digital content has been granted, as the materials are provided in full upon purchase and cannot be retracted.

These Terms and Conditions are governed by the laws of the United Kingdom and fall under the exclusive jurisdiction of UK courts. By proceeding with your purchase, you agree to be bound by these terms.