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coaching skills

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coaching skills

The Role of Emotional Intelligence in Training and Development

Emotional intelligence refers to the ability to recognise, understand and manage one’s own emotions while responding appropriately to the emotions of others. In the context of training and development, this ability plays a significant role in shaping how trainers interact with learners, facilitate group dynamics and support meaningful learning outcomes. Developing emotional intelligence is not […]

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Behaviours That Undermine Effective Coaching

When developing new skills, people often look to others with lived experience – individuals who have overcome similar challenges and can offer guidance. These individuals, while well-intentioned, often step into training or coaching roles without structured preparation or a developed facilitation style. As a result, they may unintentionally apply ineffective methods that reduce their impact.

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