1: Life Cycle and Defining Your Life Goals

• Understand the different stages of the life cycle and their impact on your priorities and goals.

• Reflect on what you truly want from life and set meaningful objectives.

2: Imposed Goals and Beliefs – Internal and External

• Identify the goals and beliefs that have been imposed on you by societal expectations, family or peers.

• Examine how these imposed goals and beliefs may have influenced your choices and fulfilment.

3: The Impact of Core Beliefs

• Explore the power of core beliefs and how they shape your perception and actions.

• Recognise and challenge limiting beliefs that hinder your progress towards work-life balance.

4: Avoiding Distractions and Monitoring Progress

• Understand the potential consequences of losing focus and neglecting your work-life balance.

• Learn strategies to avoid distractions and develop effective monitoring systems for progress.

5: Adapting to Life Changes and Staying on Track

• Recognise life changes that can alter your priorities and goals.

• Develop resilience and flexibility to adapt while staying committed to your work-life balance.

6: Creating a Vision Board

• Utilise the power of visualisation by creating a vision board that represents your desired work-life balance.

• Identify key elements, aspirations and values to reinforce your vision.

By the end of this module you will have gained a deeper understanding of your life goals, recognised and challenged limiting beliefs and developed strategies to monitor and maintain work-life balance. The vision board exercise will serve as a visual reminder of your aspirations, providing inspiration and motivation throughout the course.

1: Identifying Emotional Triggers

• Understand the concept of emotional triggers and their impact on our thoughts, emotions and behaviours.

• Develop self-awareness to identify personal emotional triggers.

2: Developing Emotional Intelligence

• Explore the components of emotional intelligence: self-awareness, self-regulation, motivation, empathy and social skills.

• Learn strategies to cultivate and enhance each component of emotional intelligence.

3: Commanding Your Emotions

• Understand the power of emotional self-control and its role in managing negative emotions.

• Practice techniques to regulate and redirect emotions in challenging situations.

4: Tackling Anger and Emotion Management

• Recognise the nature of anger and its impact on personal wellbeing and relationships.

• Develop effective strategies to manage and express anger in healthy and constructive ways.

5: Conflict Resolution with Emotional Intelligence

• Understand how emotional intelligence can contribute to effective conflict resolution.

• Learn communication techniques and conflict resolution strategies to enhance relationships and find win-win solutions.

6: Interpersonal Skills and Increasing Emotional Intelligence

• Explore the importance of interpersonal skills in developing emotional intelligence.

• Practice active listening, empathy, assertiveness and effective communication to strengthen interpersonal connections.

By the end of this module, you will have gained a deeper understanding of emotional triggers, developed emotional intelligence and acquired practical skills to manage negative emotions and resolve conflicts effectively. The module will empower you to enhance your self-awareness, regulate your emotions and foster meaningful and productive relationships with others.

1: Setting Boundaries

• Understand the importance of setting boundaries in personal and professional relationships.

• Identify areas where boundaries are needed and discover different types of boundaries.

2: Respecting Yourself and Others

• Recognise the value of self-respect and its impact on assertiveness.

• Learn strategies to cultivate self-respect and treat others with respect.

3: Effective Communication: Tone and Pitch

• Understand the role of tone and pitch in conveying assertiveness.

• Practice techniques to use the appropriate tone and pitch to express your opinions and assert your needs.

4: Utilising Boundaries in Life

• Explore the reasons behind establishing boundaries in different areas of life.

• Apply practical strategies to set and enforce boundaries effectively.

By the end of this module, you will have developed the skills and knowledge to assertively set boundaries, respect yourself and others, communicate effectively and understand the importance of boundaries in various aspects of life. You will gain the confidence to express your needs, opinions and preferences while maintaining healthy relationships and personal wellbeing.

1: Self-Awareness in Communication

• Build awareness of your own behaviour and communication style.

• Identify strengths and areas for improvement in your communication approach.

2: Observing and Understanding Others’ Behaviours

• Learn to recognise and interpret non-verbal cues and behaviours exhibited by colleagues and family members.

• Develop empathy and understanding towards different communication styles.

3: The V.A.K.D.A. Model

• Gain an insight of the V.A.K.D.A. model (Visual, Auditory, Kinaesthetic, Digital and Auditory-Digital) to enhance communication effectiveness.

• Adapt communication styles to match the preferences of others.

4: Communication with Different Personality Types

• Understand the impact of personality types on communication dynamics.

• Develop and build strategies to effectively communicate with individuals who have similar and opposite personality types to you.

5: Body Language and Rapport Building

• Recognise the importance of body language in communication.

• Practice sensory acuity, matching and mirroring and creating rapport through body language.

6: Handling Complaints from Clients and Colleagues

• Develop skills to handle complaints in a professional and empathetic manner.

• Understand effective techniques for resolving conflicts and finding mutually satisfactory solutions.

7: Understanding Individuals with ADHD, ADD, Autism, Dyslexia

• Gain insights into the unique communication needs of individuals with ADHD, ADD, Autism and Dyslexia.

• Learn how to adapt communication approaches, utilise appropriate body language and support emotional processing.

By the end of this module, you will have enhanced your communication skills by becoming more self-aware, understanding others’ behaviours, applying the V.A.K.D.A. model, adapting to different personality types, utilising body language effectively, handling complaints with empathy and communicating with neurodivergent individuals. These skills will enable you to establish positive and effective communication in both professional and personal interactions.

1: The Triple A Approach

• Understand the Triple ‘A’ Approach (Awareness, Acceptance, Action) as a framework for managing stress effectively.

• Develop awareness of personal stress triggers and their impact.

2: Energy Management vs Time Management

• Recognise the difference between energy management and time management in stress reduction.

• Learn strategies to optimise energy levels for increased productivity and wellbeing.

3: Defence Mechanisms and Errors in Thinking

• Identify common defence mechanisms and their role in managing stress.

• Recognise errors in thinking patterns and learning techniques to challenge and reframe them.

4: The Emotions’ Wheel

• Understand the Emotions’ Wheel as a tool for emotional awareness and regulation.

• Practice techniques to manage and express emotions in a healthy way.

5: Sleep Deprivation and Sleep Diary

• Recognise the impact of sleep deprivation on stress levels and overall well-being.

• Implement a sleep diary to monitor sleep patterns and identify areas for improvement.

6: Coping with Anxiety and Dealing with Panic Attacks

• Develop coping strategies to manage anxiety and prevent panic attacks.

• Learn relaxation techniques and mindfulness practices to reduce stress and promote calmness.

7: Overcoming Phobias and Fears (Short-term and Long-term)

• Understand phobias and fears and their underlying causes.

• Explore short-term and long-term strategies to overcome phobias and fears.

8: Enhancing Self-Confidence

• Cultivate self-confidence through positive thinking, self-affirmations and self-compassion.

• Develop strategies to overcome self-doubt and build a strong sense of self-worth.

9: Anger Management and Underlying Causes

• Explore the relationship between stress, anger and underlying causes.

• Learning techniques to manage anger effectively and address its root causes.

10: Positive Mindsets for Encouragement

• Understand the four positive and useful mindsets for encouragement and resilience and incorporate these mindsets into daily life to combat stress and promote wellbeing.

11: Affirmations for Stress Reduction

• Understand the power of affirmations in managing stress and promoting positive thinking.

• Create personalised affirmations to foster a resilient mindset.

12: Physical Relaxation Techniques and Building Support Networks

• Practice physical relaxation techniques to manage stress at work and home.

• Create a stress log to track stressors and implement strategies to establish a strong support network.

13: Managing Stressed and Burnt-Out Colleagues and Employees

• Learn strategies to support and manage colleagues or employees experiencing stress and burnout.

• Promote a healthy work environment and foster employee wellbeing.

14: Working in a Hybrid Environment

• Address the unique challenges and stressors of working in a hybrid work environment.

• Develop strategies to maintain work-life balance and manage stress effectively.

15: Working from Home

• Explore the benefits and challenges of remote work.

• Implement techniques to optimise productivity, manage boundaries and reduce stress while working from home.

By the end of this module, you will have gained a comprehensive set of tools, techniques and strategies to effectively manage stress in various aspects of life. You will be equipped with the knowledge and skills to implement the Triple ‘A’ Approach, manage energy levels, identify and challenge defence mechanisms and errors in thinking, regulate emotions, improve sleep patterns, cope with anxiety and panic attacks, overcome phobias and fears, enhance self-confidence, manage anger, develop positive mindsets, practice affirmations and relaxation techniques, establish a stress log and support network and navigate the challenges of working in hybrid and remote environments.